We will gladly exchange or offer a store credit to the amount of the item(s) purchased within 30 days from the purchase date. Item (s) must be in the original condition as purchased. No refund shall be given on change of mind purchases.
Deposit for special makes cannot be refunded. Installment payments must be paid and paid in full upon completion of the jewellery item(s).
Credit vouchers and gift certificates cannot be redeemed for cash. Unless stated otherwise the credit voucher and gift certificate can only be used off the RRP. No further discount will apply.
We guarantee against any manufacturing faults or defects on any piece of jewellery we make or sell. On the rare occasion that you find a defect upon purchasing your piece, please do not hesitate to send it back to us to inspect and evaluate.
We cannot guarantee your jewellery against the natural wear and tear from use.
Please note: Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
We invite you to visit us for ongoing complimentary cleaning services of your jewellery. We recommend having your jewellery cleaned and inspected once a year (1 year) or earlier if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to our customers on all your Wenworths jewellery. Repairs to your ring mounting can also be done at this time and will be charged accordingly.
We are committed to ensuring that every stone we sell is of sound provenance through our Zero Tolerance Policy towards conflict diamonds. In compliance with the Kimberley Process Certification Scheme, every diamond we sell is certified and guaranteed conflict free.
We guarantee this by maintaining partnerships with only the leading cutting houses that source their rough diamonds from carefully selected mines in South Africa, Canada, and Australia. Every diamond we sell comes with a warranty from our suppliers certifying it is conflict free.